WARRANTY POLICY
1. DWMEIGI EBIKE recommends professional assembly of our e-bikes and damage caused by the improper assembly is not covered
2. DWMEIGI EBIKE will not warranty products or services related to accidents, acts of God, modifications, incompatible replacement parts not intended for use on our bikes, commercial use, abuse, neglect, operator error, stunt, and extreme riding, water damage or improper maintenance
3. Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of DWMEIGI EBIKE
4.As noted in (3), batteries are considered consumables, and replacement is strictly limited to defective batteries
5. Customization of the motor, gears, and controllers will void warranty claim
6. Normal wear and tear are not covered
7. DWMEIGI EBIKE may not be exactly as shown in the photos on the DWMEIGI EBIKE' website and third party websites due to shortages of parts (related to the supply chain) and/or upgrades to components of the bikes. Substitution of parts is not considered sufficient cause for the return of a bike or replacement of parts
8.Bikes are only warranted in the jurisdiction of sale
9. Warranty is not covered for replacement products
10. Warranty is non-transferable and proof of purchase must be provided upon request
11. Bikes purchased from unauthorized dealers are not covered by this warranty
12. Upon request, DWMEIGI EBIKE may ask for images and videos for warranty verification purposes
13. While every effort is made to ensure quick processing of warranty claims DWMEIGI EBIKE requires up to 30 days to process warranty claims
1. Component
Warranty Level
2.Consumables (batteries, tires, tubes, brake pads, chains, grips, spokes, and cables)
1 year
3. Bike frame
2 years
4.All other parts
1 year limited