WARRANTY

1. About E-bike

HJMBIKE aims to provide products with high quality and durability and we believe you will feel good with it. Also, you can apply for our product warranty service if there is a performance failure during the effective warranty period.The rights and claims arising from this warranty are in addition to your statutory rights. As a matter of principle, we grant a limited warranty of 2-year or 1500 miles after receiving the order. Our e-bikes are warranted to be free from manufacturer defects in materials and/or workmanship as details stated below:

Warranty period

2 years or 1500 miles after receiving the order.

This warranty is only apply to the original owner and can’t be transferred to any subsequent owner or user. The original owner refers to the buyer on HJMBIKE website.

Covered products

This warranty applies only to products, parts & components that have been manufactured, assembled, or sold in new condition by HJMBIKE .

The limited warranty applies only to replacement and/or repair of a lithium ion battery, frame, forks, stem, handlebar, seat post, saddle, brakes, lights, crank set, pedals, rims, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand and reflectors in case of manufacturer defects in materials and/or workmanship, and subject to any and all exclusions, limitations, and procedures explained below.

Warranty exclusion

In cases not covered by the warranty, you will be responsible for the cost of shipping and replacement parts.

The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other misuse, normal wear or water damage.

Accidents or other circumstances beyond the control of the manufacturer.

Damage or defects resulting from failure to follow instructions in the owner’s manual.

Repairs by third parties or repairs in a workshop not authorized by the manufacturer

Natural wearand tearparts, including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes.

The serial number of e-bike frame has been changed, removed or made illegible.

The warranty claimedby anyone other than the original buyer.

Other conditions not listed here but not covered by warranty.

2.About Equipments

Complimentary accessories are not covered by the warranty.

All accessories are warranted for one year after receipt. This warranty is only apply to the original owner and can’t be transferred to any subsequent owner or user. The original owner refers to the buyer on HJMBIKE website.

Warranty exclusion

In cases not covered by the warranty, you will be responsible for paying shipping and parts costs.

The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other misuse, normal wear or water damage.

Accidents or other circumstances beyond the control of the manufacturer.

Damage or defects resulting from failure to follow instructions in the owner’s manual.

Repairs by third parties or repairs in a workshop not authorized by the manufacturer

Wear and tear caused by natural use.

The warranty claimedby anyone other than the original buyer.

Other conditions not listed here but not covered by warranty.

Warranty Claims Process

Keep the original package just in case you need to ship the item for warranty.

Don’t attempt to repair or replace it by yourself before contacting us, or you may invalidate your warranty and cause additional damage.

If you have any warranty claims, you must show proof of purchase. If you need to repair the ebike, please provide the serial number of the ebike (located in the head tube position of the ebike), the battery number, and take clear photos or videos of the damaged part so that we can provide appropriate advice and solutions.

After 15 days of receipt and within the warranty period, the customer is responsible for the return shipping cost of the replacement product, and the shipping cost to the customer will be borne by HJMBIKE.

Our customer support team will process your warranty request in 2-3 busniess days.

Warranty should be initiated via email at info@hjmbike.com.

Shipping Damage Claims

IMMEDIATELY inspect your product for damage. Shipping damage claims are extremely time sensitive. We only accept shipping damage claims within 3 days after receiving the product. Take pictures of any damage that is found and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our customer support team at: info@hjmbike.com.

RETURN & REFUND

1.Return Policy

We offers trial ride for HJMBIKE e-bike risk-free for up to 15 days or 10-miles.

Return within 15 days after receipt of goods

Before returning an e-bike, first, you need to authorize the return within 15 days of receipt and the e-bike has less than 10 miles on the digital odometer; second, you need to confirm that the returned e-bike must be completely free of damage, dirt, dust, scratches, fragrance, etc. and packaged in its original materials and box with all components (charger, keys, etc., including complimentary accessories); third, please contact us to confirm that your e-bike meets the 15-day free trial and that you must obtain an authorized and return shipping label from HJMBIKE. If the returned e-bike can meet the above conditions, HJMBIKE will refund after deducting the shipping cost; if the returned e-bike has obvious signs of use and wear, HJMBIKE will refund after deducting the shipping cost and 20% of the original order as a processing fee.

The return policy is the same for accessories and e-bikes, but does not include gift cards, complimentary accessories or accessories in e-bikes. HJMBIKE will cover the return shipping costs for returns that are not caused by the customer, such as shipping damage; for returns that are caused by the customer, you will be responsible for paying the return shipping costs and any returned accessories must be free of any wear, dirt, dust, fragrance or any other signs of use and must be sealed and unopened in the same packaging and condition as when you received it. In the event of wear and tear, HJMBIKE will refund after deducting the shipping charges and 20% of the original order as a processing fee.

HJMBIKE's electric bikes are of the highest quality. HJMBIKE will not charge you for any returns due to serious damage, missing components, etc.

For serious damage, missing components and other quality issues, you need to provide photos or videos as a basis.

The following conditions will be considered normal and are not considered quality issues:

The outer packaging is slightly damaged.Beyond 15 calendars days of receiving the product.

Minor scratches or paint loss on the product.

Damage to parts or wearing parts after overuse.

Damage to parts or wearing parts after a certain time or a certain number of.

Return after 15 days after receipt of goods

First, you need to confirm that the returned e-bike must be completely free of damage, dirt, dust, scratches, fragrance, etc., and packed in its original materials and box with all components (charger, keys, etc., including complimentary accessories), HJMBIKE will refund after deducting shipping costs and 20% of the original order as processing fee; if the e-bike is found to have obvious signs of use and severe wear after inspection by HJMBIKE, HJMBIKE will refund after deducting shipping costs and 50% of the original order as processing fee.

All orders must be approved for return by HJMBIKE before they can be returned. Any products you return without HJMBIKE's written approval will be refused and returned to you at your expense.

2.Exchange Policy

Exchange within 15 days after receipt of goods

Before exchange, first, you need to authorize the return within 15 days of receipt and the e-bike has less than 10 miles on the digital odometer; second, you need to confirm that the returned e-bike must be completely free of damage, dirt, dust, scratches, fragrance, etc. and packaged in its original materials and box with all components (charger, keys, etc., including complimentary accessories); third, please contact us and you must obtain an authorized and return shipping label from HJMBIKE. If the returned e-bike can meet the above conditions, you will need to pay shipping charges in both directions; if the returned e-bike shows obvious signs of use and wear, you will need to pay shipping charges in both directions and 20% of the original order as processing fee.

The exchange policy is the same for accessories and e-bikes, but does not include gift cards, complimentary accessories or accessories in e-bikes. HJMBIKE will cover the shipping cost for exchanges that are not caused by the customer, such as shipping damage; for exchanges that are caused by the customer, you will be responsible for paying shipping both ways and any returned accessories must be free of any wear, dirt, dust, fragrance or any other signs of use, and must be sealed and unopened in the same packaging and condition as when you received it. In the event of wear and tear, you will be responsible for shipping charges in both directions and 20% of the original order as processing fee.

HJMBIKE's accessories are of the highest quality. HJMBIKE will not charge you for any exchange due to serious damage, missing components, etc.

For serious damage, missing components and other quality issues, you need to provide photos or videos as a basis.

The following conditions will be considered normal and are not considered quality issues:

The outer packaging is slightly damaged.Beyond 15 calendars days of receiving the product.

Minor scratches or paint loss on the product.

Damage to parts or wearing parts after overuse.

Damage to parts or wearing parts after a certain time or a certain number of.

Exchange after 15 days after receipt of goods

First, it is necessary to confirm that the returned e-bike must be completely free of damage, dirt, dust, scratches, fragrance, etc. and packed in its original material and box with all components (charger, keys, etc., including complimentary accessories) and that you will pay shipping charges in both directions as well as 20% of the original order as processing fee; if the e-bike is found to have obvious signs of use and heavy wear after inspection by HJMBIKE, you will be required to pay shipping charges in both directions and 50% of the original order as processing fee.

All orders must be approved by HJMBIKE for exchange before they can be returned. Any products you return without HJMBIKE's written approval will be refused and returned to you at your expense.

3.Return & Refund Process

Contact HJMBIKE support at info@hjmbike.com using the email you registered on our website to apply for a return and refund, providing the following information:

Order number

Registered email

Return product name & quantity

Return reason

Dated images or videos of products and intact packaging

After receiving our Return & Refund Service confirmation, ship the item in original package with a carrier that provides tracking number within 7 calendar days.

Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2 business days.

The following cases do not provide return service:

Return the package back to HJMBIKE without authorization by HJMBIKE;

A product sent to HJMBIKE for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

Other circumstances stated in this policy.

Refund Time

Refunds will be processed to your original account with which you made payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Discount Code

After the order is refunded, the discount code can still be used again within the validity period.

Return Shipping

Customers need to pay for any return shipping to the designated warehouse (including cross-border and international shipping costs, if applicable)

Returning Address

1270 S. Talt Ave. Anaheim, CA 92806

4.Refund Policy

Once our warehouse receives the returned product and checks to make sure it meets our return criteria, we will deduct any applicable fees and send the remaining refund based on the customer's original payment method.

If a refund has not been credited to an account two days after it was issued, customers are encouraged to check with their credit card company and/or bank. Delays may occur due to different procedures for transferring funds from one financial institution to another. If a customer has not received a refund after ten business days, please contact us via info@hjmbike.com.

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