eJOE warrants every new eJOE electric bicycle to be free from manufacturer defects in material and/or workmanship for the period of ONE (1) year provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.

This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from eJOE or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of the original purchase. Proof of purchase from an authorized eJOE dealer and photo/video evidence of the defect are required to receive the warranty support.

What is covered by this warranty?

eJOE Bikes warrants every new eJOE product against defects in material and/or workmanship as follows:

Limited ONE (1) Year Components Warranty

eJOE electric bicycle: frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware;

Limited ONE (1) Year Lithium-Ion Battery Warranty

Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for ONE (1) year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, misuse, normal wear, or water damage.

Limited 30 Days Full Replacement Warranty

If an eJOE product is not working properly because of a major manufacturer defect within the first 30 days of original purchase, eJOE Bike will repair or replace any defective product at its sole option and expense upon determining whether the damage, failure, or loss is due to a major manufacturer defect. eJOE will first issue replacement parts for a reasonable number of tries (as determined by eJOE). If the product does not function properly after the parts replacement attempts, eJOE will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement parts.

eJOE reserves the right to charge 10% of the product price in case the original product is returned in a bad manner, with the insufficient protective material, not in accordance with the instructions provided by eJOE, or shows signs of excessive use, neglect, dirt, dust. A full replacement product will be issued only after such a fee is paid in full.

Limited 7 DAYS Shipping Damages Coverage

eJOE will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented on the bill of lading and reported to the dealer or eJOE within the first 7 days after delivery. It is the customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete.

What is NOT covered by this warranty?

eJOE product without presented proof of purchase from an authorized eJOE dealer AND photo/video evidence of the defect;

eJOE product purchased from an unauthorized eJOE dealer;

eJOE product with an expired warranty period;

eJOE product transferred to a subsequent purchaser or owner;

normal wear and tear (scrapes, scratches, etc.);

consumables (components that are subject to a short life and periodic replacement due to their functions including, but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other lubricants);

assembly or tune-up fees;

costs associated with inspection, labor, packaging material, shipping of warranted products;

damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;

damage or defects resulting from an attempted repair unless performed by an authorized eJOE Dealer with eJOE’s knowledge and approval;

damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances).

How to obtain warranty support?

Step 1

Make sure to have the following available: the original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery voltage, motor wattage).

Step 2

Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized eJOE Bike dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting, and make attempts at resolving it.

Step 3

If the issue is deemed a manufacture defect in materials and/or workmanship, fill out the warranty claim form below. eJOE shall repair or replace parts that are found by eJOE to be defective and covered by the limited warranty.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, eJOE reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of eJOE and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.

Terms of warranty published on https://ejoebike.net/warranty/ are considered current and controlling when a warranty claim is made. In no event shall eJOE Bikes be responsible for any direct, indirect, or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

eJOE reserves the right to refuse any warranty claim.

EJOE BIKE STANDS BEHIND ITS’ PRODUCTS AND WANTS YOU TO BE HAPPY WITH YOUR PURCHASE. IF YOU ARE NOT SATISFIED WITH YOUR NEW EJOE ELECTRIC BIKE, YOU CAN REQUEST AN EXCHANGE OR RETURN WITHIN 14 DAYS OF THE DELIVERY DATE, AND WE WILL MAKE IT RIGHT OR TAKE IT BACK. FOLLOW THIS POLICY FOR CANCELLATION, EXCHANGE, OR RETURN PROCESS. FOR MATTERS REGARDING SHIPPING DAMAGE OR MANUFACTURER DEFECTS, REFER TO OUR WARRANTY POLICY.
Order Cancellation
Cancellation of any unshipped order is subject to a 5% restocking fee (for pre-orders and in-stock items). If the shipping company has already picked up the order, the customer is responsible for associated shipping charges and a 5% restocking fee. We cannot guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify us as soon as possible of your intention to cancel the order. Special or custom orders cannot be canceled or returned.
Exchange or Return
Unused electric bikes can be exchanged or returned within 14 days of the delivery date. First, you must contact the eJOE to address concerns and request approval to start a return or exchange process. Do not ship the product without receiving written authorization from one of our representatives. If the return is shipped without written confirmation from eJOE Bike, a refund or exchange will not be issued, and the customer will have to cover return shipping to them or forfeit the item.
A returned product must be in its original condition, unused, unaltered, free of dirt, dust, scratches, fragrances, and carefully packed in its original packaging (box and protective material). It is the customer’s responsibility to retain the original packaging. In case it has been discarded or can no longer ensure a safe return, please, contact e-JOE. Once the return is shipped, please, notify eJOE and provide a tracking number.
When the return shipment is received by eJOE, it may take 7-10 days to complete the inspection. Any returned order is subject to a 10% restocking fee and a return shipping fee. When returning parts and accessories, the customer pays shipping fees both ways. eJOE reserves the right to deduct any additional fee estimated during the inspection if the product is returned in a bad manner, with insufficient protective material, not per the instructions provided by eJOE, or shows signs of use, neglect, dirt, dust, scratches, etc.
When your returned item passes our inspection and approval, you may choose to receive an exchange, store credit, or a refund. The refund is typically processed in 3-5 business days after its approval.
Clearance/Refurbished Items – Clearance or refurbished items are sold “as is” and are not eligible for a return.
What is NOT covered by this policy?
products returned without prior authorization;
products with an expired 14-day return period;
products gifted or transferred to a subsequent purchaser or owner;
products purchased directly from a dealer (a dealer should handle any returns);
products purchased from an unauthorized dealer;
used products;
costs associated with assembly, tune-up, packaging, or extra shipping fees, such as “inside delivery”, “inside pickup”, special handling, missed appointment, specific pick up date or time, etc.;
special or custom orders, clearance, or refurbished merchandise.
For additional information, contact eJOE Bike representatives.

• If a product purchased proves to be defective within 90 days of receipt of your order, please contact us to confirm the procedure to follow. Although most products are guaranteed for 90 days after purchase, some are for a longer period. Although most products are guaranteed for 90 days after purchase, some are for a longer period.
• If you notice that a product is damaged at the time of delivery, please contact us as soon as possible.
• Any defective or damaged product returned must be accompanied by a printed example of the problem as well as the original box in good condition.
• The return costs generated by the customer are the responsibility of the customer and non-refundable.
• The customer is responsible for the package until receipt by Trivel
• No merchandise will be accepted without a Return Merchandise Authorization (RMA) number. Some manufacturers require defective goods to be handled directly with them. In such a case, Trivel will provide you with the procedure to follow.

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