Warranty & Liability will VOID if the bicycle is altered or any customizing is made.
TracerBikes is not held responsible for any safety or hazardous incidents due to the incorporation of substitution.
A nonrefundable $10.00 handling fee will be charged per drop ship order, and all the payments must be made before shipping
Any damage caused during shipping will be submitted a claim to the shipping company. No replacement bike will be shipped until the legitimacy is confirmed.
Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped.
We will not get in touch with any dealer’s customers for protection of both parties.
We will require pictures of the damage parts in order to make replacements.
If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to TracerBikes After receiving the damaged bikes or parts, the replacements will be shipped. Please note: Additional fee may be charged for shipping fees or replacement parts.
Warranty is only valid for original parts or goods from TracerBikes. The warranty will be voided once the original parts are replaced or removed.
TracerBikes offers warranty in all parts for 6 months and 1 year on the frame after the received date in all of the manufacturer defectives. Defectives can be replaced for no cost with proof of the damages and purchase.
What the warranty DOESN’T cover:
Normal Wear and tear
Improper maintenance, including follow-up maintenance
Damage or failed use due to accidents, misuse, neglect, or abuse
Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold.