Micargi Limited Warranty & Return Policy
If you order a Micargi Bicycle, Micargi Bicycles are warranted to the original purchaser by MBI Sport Inc. who offers a warranty in all parts for 1-year after the received date in all of the manufacturer defectives. Defectives can be replaced for no cost with proof of the damages and purchase. Warranty is only valid for original parts or goods from MBI Sport Inc., and it will be voided once the original parts are replaced or removed.
MBI Sport Inc will replace without charge, the bicycle frame or those components that are determined to be defective under normal use and service during the applicable warranty period. MBI Sport Inc warranties do not apply to any unit that has been abused, misused, altered by component parts substitutions, customized or used for rental or other commercial uses. Unless otherwise provided, the sole remedy under this MBI Sport Inc warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. Transportation costs and labor charges incurred in the replacement of bicycle component parts are not covered by this warranty.
The following exclusion applies to all Micargi models: This warranty does not apply to any unit that has been used for stunt riding or any kind of racing. Bicycle motocross, dirt or off-road activities are not covered. The manufacturer does not warranty frames, forks or parts damaged from use, misuse, crashing, accidents, racing, jumping, stunt riding, improper maintenance, or neglect etc. Any scratches or dents to frame wheels, fenders, forks, or any other parts are not covered in this warranty. Any damage to the threads of pedals, cranks, stem, seat, seat post clamp, and front or rear wheel axles are not covered. We do not cover rips in seat materials, damage to grips, nor flat tires or damaged tubes. MBI Sport Inc does not cover gear or brake adjustments, nor any alteration made or aftermarket part installed on a bicycle by the customer. We do not warranty wear and tear to bicycles, tires or any components. MBI Sport Inc does not warranty any damage as a result of any kind of bike accident or from dropping the bicycle. MBI Sport Inc. is not held responsible for any safety or hazardous incidents due to the incorporation of substitution.
Warranty only applies to bicycles that have been professionally assembled. Please submit your proof of professional assembly within 20 days after your bicycle is delivered.
Three Easy Steps to Activation:
1. Arrange for your bike to be professionally assembled by an authorized bicycle mechanic.
2. Upon completion of assembly, ask the builder to provide proof of a professional build. This can be in the form of a receipt.
3. Send JourneyBikes.com a copy (digital) of the proof of assembly document and your Journey Bikes order# to firstname.lastname@example.org.
What the 1-year warranty DOESN’T cover:
a. Normal Wear and tear
b. Improper assembly
c. Improper maintenance, including follow-up maintenance
d. Damage or failed use due to accidents, misuse, neglect, or abuse
e. Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold.
Any damage caused during shipping will be submitted a claim to the shipping company. No replacement bike will be shipped until the legitimacy is confirmed. Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped. We will require pictures of the damage parts in order to make replacements. If major damages occur during shipping, please take pictures and contact email@example.com immediately. Have the shipping provider (UPS, FedEx, etc.) inspect the item and note the damage on shipping ticket. After MBI Sport Inc. receives the damaged bikes or parts, the replacements will be shipped. Please note: Additional fee may be charged for shipping fees or replacement parts.
All Sales are Final. No refunds, exchanges or returns for buyer's remorse. If you have received authorization to return your bicycle due to dissatisfaction, product must be in a brand new, unused condition and refund will be given less shipping costs and a 80% re-stocking fee. For merchandise returned without first receiving a manufacturer's authorization or from dissatisfaction, only 80% of the total amount will be credited back to you. However, the freight and handling fees will not the refunded. For oversized bikes, an additional $5 fee might be applied for special RE-Pack. Actual colors of the bicycle may vary slightly from the photos due to different monitor settings/calibrations. We cannot guarantee every computer monitor will accurately depict the actual color of the bicycle.