Buying an Electric Bike, How we protect you from start to finish

Buying an Electric Bike, How we protect you from start to finish

Ryan Hennigan |

At, we want your first electric bike purchase to be an enjoyable and fun experience. We understand that unfortunately, that's not always the experience some shoppers have. That's why we made it our mission to do everything we can possibly do to protect you - from choosing an e-bike, to making sure you are looked after for years following your purchase. 

If you are a shopper that has anxiety about shopping online, please keep reading, and if you see something you like and prefer to order over the phone, feel free to call us at (619) 377 9901!

Choosing your Electric Bike

Electric bikes are a big purchase, and we understand that it can be daunting to make such a purchase online. That's why we've vetted every electric bike brand that we sell on If we're not happy with a brand's technical support, we immediately remove them from our website. You can be confident that when you purchase an electric bike from us, you're getting a quality product from a reputable brand. We have UL Certified bikes, award winning bikes, and even have one world record-holding bike!


Trusted Platform and Payment Options


When building an online store, we had to consider that you, the customer, are putting your trust in us and that is a lot of responsibility. That's why we build our store on the most trusted platform there is! Shopify is the king when it comes to e-commerce websites. Established in 2006, it has quickly become the number one choice when it comes to selling online. As of 2021, Shopify has 2,297 Million active websites globally. Why is Shopify so popular? Shopify is certified according to the Level 1 PCI DSS standard. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring. With Shopify Payments, our customers can securely process a payment with Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, or Meta.    



PayPal has been around since the early days of the internet and by the year 2000, PayPal hit 1 Million users. Today, it has over 361 Million users contributing to 87.5% of all online purchases . PayPal is largely responsible for the growth in online shopping because they allow customers to shop online without entering in there card information, creating a barrier of protection. PayPal has always put the customers safety first. When you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Additionally, when you pay with PayPal on any website, PayPal Purchase Protection covers you if you have a problem.


Need an electric bike today and cant wait till your next pay check? We have partnered with Klarna for simple financing options. This means you can order a bike today and pay it off how ever you like.

Option 1) Pay in 4. Split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. No interest. No catch. Just more time to pay for the things you love.

Option 2) Pay in 30 days. Start enjoying what you’ve ordered right away. Make payments online or in the Klarna app after trying the product IRL. No interest and only pay for what you keep.

Option 3) Monthly financing. Our transparent credit options offered in partnership with WebBank, member FDIC, give you flexible financing you need to seamlessly shop larger purchases.

What is Klarna? Klarna Bank AB, commonly referred to as Klarna, is a fintech company that provides online financial services at the point of purchase. Since making its debut in the U.K in 2015, Klarna has become hugely popular after partnering with brands such as Adidas, Bloomingdale's, Foot Locker Macy's and many more. In 2021 Klarna was the leading global payments and shopping service - valued at $45.6 billionoffering flexible ways for customers to shop, Klarna currently has 90 million active consumers.

 In our experience Klarna is the smoothest & safest way to get what you want today, and pay over time with no interest! If you fail to make a payment for 10 days after its due date, you will pay a late fee of up to $7. This fee won't exceed 25% of the installment payment amount. You can find Klarna as a payment option during checkout on the payments page

Learn more about Klarna


Note: At e-Wheels Warehouse we try to promote responsible shopping so if you cant afford it, don't buy it :)


Okay so you found the e-Bike of your dreams, you know how you want to pay for it, now what?

Once you have made the payment we will quickly double check that we have your item in stock. In the rare cases that we don't have something in-stock, we will send you an email letting you know, and let you decide if you want a refund, wait till our next shipment or choose another variant of the product.

Your item is in-stock! Hooray! We will process your payment right away and have your new electric bikes picked up by a shipping provider within 48hours. We typically use UPS, FedEx, DHL, or USPS as our shipping providers.

But lets say the delivery guy is having a bad day and tosses your brand new electric bike off the back of the truck and it arrives to your door bent and scratched up? What do you then? That's why we partner with Route!



Route is a shipping insurance company that guarantees safe delivery's. They cover packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering and Instant dispute resolutions. The Route app also gives you real-time shipping notifications from start to finish.

When you add "1-Click Protect + Green" to your order, Route is covering the cost to neutralize your shipping emissions. That means you can take instant climate action just by shopping — no donation required.

You can add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. Keep your eye out for 1-Click Protect during checkout.

Review the policies here to understand which lost, stolen, and damaged items Route will cover.

If something went wrong with your protected order, you can report an issue by filing a claim here or download the Route App to easily resolve shipping issues on any protected order.


We want to ensure that you enjoy you electric bike for years to come. That's why we’ve partnered with Clyde to allow you to purchase protection plans for your products directly from our site. Clyde handles claims covered by your protection plan.

When you purchase a protection plan with us you’ll check out exactly how you normally would. You’ll receive a confirmation email from us for your purchase, as well as an email from Clyde with information about your protection plan including Terms and Conditions.

Every Clyde Protection Plan is backed by an insurance policy. For additional details, please see the "Insurance Securing this Plan" Section of your Plan's Terms and Conditions. has the option to markup the percentage amount that applies to every contract. Unlike other electric bike websites, we do not markup the % on any of our contracts. We want our customers to be covered after their purchase, and for years to come. So when you add a protection plan, the payment amount is only to underwrite the contract, not to add money to our pockets.

If you would like to add a Clyde Protection Plan you will see a pop-up when you click add to cart, then you will have the option for 2 years, 3 years, or 5 years.


We work very hard to bring you the very best shopping experience. If you feel like there is more that we can do, please let us know at

If you feel that we are doing our best for our customers, Why wait? Order your electric bike today!

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